Shipping and Returns
Thank you for shopping with The Artizan Way!
Below you can read more about how your order is shipped. If you have further questions about your order, please Contact Us.
GENERAL SHIPPING INFORMATION:
-Orders typically ship within 1-2 business days.
-We ship orders Monday through Friday.
-Free shipping on orders over $50.
-Expedited 3 day shipping is available for $11.00.
-We only ship to the United States due to plant shipping restriction regulations.
TRACKING YOUR ORDER IN TRANSIT:
-Our standard shipping is typically USPS first class mail. We also use USPS Priority Mail, UPS, and FedEx.
-You will receive an email with tracking information the day your order ships.
-Orders typically arrive within 3 - 7 days depending on what shipping option you choose at checkout.
WHEN YOUR PACKAGE ARRIVES:
-Please track your package and bring it inside promptly after delivery. Plants should not be left in the heat or cold at the door.
-Once delivered open your package and begin the watering schedule. When plants are shipped they may take a day or two of watering and air to restore their natural beauty.
-Our customers satisfaction in our plants and product is highly important to us, if you have any issues with your order please contact us within 3 days to discuss and troubleshoot the issue.
COLD WEATHER SHIPPING:
-We ship year round. For cold weather shipping consider adding a heat pack to your order, especially if temperatures in your area will fall well below 40 degrees.
-Most orders will arrive fine because they are protected in shipping facilities and trucks. However, this is a personal choice and we cannot replace plants that are damaged by the cold or freezing.
-Adding a heat pack will also automatically upgrade your shipping to Priority Mail. Win Win!
Please note: Our shipping times are running normally however USPS is running VERY slow, sometimes as much as one to two weeks with First Class mail. Our standard shipping is USPS First Class. If you would like to receive your plants sooner than that consider upgrading to Priority Mail which is running mostly on their normal schedule (1-4 days).
